By default, the modem offers a mixed mode option on the 5GHz band, but you might want to limit it to 802.11ac if you encounter any connectivity issues. Unlike the previous Superhub, this model shows one SSID that covers both 2.4GHz and 5GHz bands. It’s worth noting that the modem status overview includes Telephony which alludes to a future offering that will include out-of-the-box VoIP telephony.
The backend user interface offers a clean dashboard with all the essential features and three easy to access, quick setup wizards that allow you to configure your Wi-Fi connection, diagnose any glitches on your network, and modify your guest network. (Virgin Media got back to us saying that they are currently working with the Hub 3.0 manufacturer on implementing the relevant fix.) Note that the latest firmware is 9.1.116V at the time of writing.
#Replacement for 3hub update
Last December, the root of the issue was identified as the Intel Puma 6 chipset that powers the modem, and the semiconductor giant has confirmed that there will be a firmware update that should, in theory, eliminate excessive lag and packet loss.ĭon’t expect that firmware to be released anytime soon, though, as it will have to be validated and extensively tested before it’s rolled out to potentially millions of routers across the country. Many said that the Super Hub would just shut down the port used by the external router. Others have reported problems when the router was put in modem mode and connected to another router. There have been reports about issues encountered by users, especially gamers and anyone whose work can be affected by high latency. The Super Hub 3 wasn’t used for anything other than bog-standard web browsing. Both are rated at 65W (20V, 3.25A) and have the same physical connector – while the increase in size won’t bother many, modems are often positioned in cramped spaces which makes massive PSUs a tad unsightly.įor our hands on, the router was connected on a 50Mbps Virgin Media broadband fibre line which means that the modem was never totally maxed out it didn’t even break a sweat (although it did warm up a bit).
The modem comes with a rather big power supply unit, a far heftier one compared to the previous Super Hub. Other features include Web Safe, F-Secure SAFE and the usual DHCP and firewall which can be tweaked. There’s support for 802.11ac Wi-Fi with up to three spatial streams on the 5GHz band. Currently, the phone connection on Virgin Media is physically separate from the broadband one – merging the two together makes sense and could lead to some serious cost savings and ease problem solving. The two telephone ports pave the way for a potential VoIP service. This means you won’t be able to connect a hard drive or a printer to it directly a rather major let-down compared to some of the competition on the market. The modem, which is built by Arris and is known as the TG2492LG-VM (there’s even a mention on the bottom plate), is packed with five antennas but doesn’t have any USB ports. There’s also a removable card slotted in the router’s base, along with yet another sticker underneath the device. Note that the router comes with stickers featuring your login details so that you can display these around the house just be careful that these aren’t visible through your windows. Virgin Media’s online do-it-yourself guides are as straightforward as can be, and if you run into any issues, an operator can run a diagnostic test remotely and decide whether to send an engineer onsite. Setting up the router is a doddle and doesn’t require any specific skill other than the ability to use the bundled proprietary spanner. In normal operation, one white soft light should remain on unlike the blinking blue lights on the previous one.Īround the back you get two inactive/disabled telephone ports, four Gigabit Ethernet ports, a reset button, the power switch, a port for the power cable and the coaxial cable connector. The front panel hosts the Wi-Fi light, the internet activity light, a phone light, a power LED and the WPS button. Congrats to the design team for coming up with something that looks less like a bland piece of tech and more like a piece of art. Available in black or white, the router looks a bit like a small speaker – thanks to its grilled sides – and blends seamlessly in with any modern décor.
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